Security and fraud

ClariStay never asks you to pay outside of the site's messaging and payment system. Here is how to recognise a fraud attempt and react.

Never pay outside of ClariStay

A payment made outside the platform (direct bank transfer, cash before booking) is not covered by any ClariStay protection and cannot be refunded by the platform.

Recognise a fraud attempt

You are asked to pay by direct bank transfer or cash before any confirmation, to avoid the site's fees.
You are pressured to reply or pay very quickly.
You receive an email or SMS that imitates ClariStay with a payment link, outside your messaging on the site.
You are asked for a code received by SMS or your password.
The offer seems too good to be true, with no way to visit or read other travellers' reviews.

Immediate reflexes

Never pay outside of ClariStay.
Never share a security code or your password.
Keep evidence: screenshots, messages, the bank details of the requested payment's beneficiary.

Report it to ClariStay

If a listing, message or booking seems fraudulent, report it to us. Our team reviews every report and can suspend an account or a listing if needed.

Describe the situation, attach a screenshot if possible, and the reference of the listing or booking concerned.

File a police report

Fraud is a criminal offence: ClariStay can suspend an account, but only the police can investigate and prosecute its author.

Belgium — file a report online with the federal police
France — online pre-complaint and cybercrime reporting : service-public.fr, cybermalveillance.gouv.fr
For another country, contact the police where you live.

What ClariStay can do — and what it cannot do

Suspend an account or a listing, hold back a payment not yet transferred to the host, hand over evidence to the authorities under a judicial request.

ClariStay does not conduct criminal investigations and cannot recover funds sent outside the platform.